Troubleshooting Guide

*If you have been using Chrome, they have now changed their setup so activities requiring Shockwave no longer work. We suggest using Firefox or other browser if you run into that problem.

In addition, a recent Chrome and Safari update has disabled flash and you need to re-enable it in settings. This might manifest as an unplayable video/game or a downloaded .swf file that says it will harm your computer. Here are the steps to re-enable flash in Chrome and Safari.

TEST YOUR SYSTEM:  Flash player    Shockwave player    Java     Adobe Reader

These four free programs are used in many activities used in the EP program. Make sure you have them installed and enabled on your computer. You will need to restart your computer after some installations. Read below for more specific issues with using these programs.

Links issues:

If you are using a copy of the course, a pdf, or Evernote for example, please check on the site to see if there is a new link already in place.

Before reporting a broken link from a tablet, please try it on the computer to be sure it is the link and not a compatibility issue.

Try a different browser such as Firefox or Chrome if a page isn’t loading.

If the page loads but not the activity, check your system (above).

You can also try this website to see if a link is down for everyone or if it’s just you.    downforeveryoneorjustme.com

Sometimes when a site is down it may just be down temporarily. Some sites you can find an older cached version by typing the URL here: archive.org

Java:

Some links on Easy Peasy require the use of Java. Recent updates have auto-set the security settings to block out many web pages. Here are some troubleshooting steps:

1.                 Make sure you have java installed: https://www.java.com/en/download/

2.                 Be sure you have “allowed” java to run on the page.

3.                 Go into your control panel and click on programs and then java. Change the security settings to medium.

4.                 Make sure Java and Java toolkit are enabled on your browsers settings.

5.                 Be sure to restart your computer after making any changes and try the link again.

Flash/Shockwave:

Some links on Easy Peasy require a shockwave player. Depending on your settings, you will likely need to “allow” the page access to the player to get it to work. If you click on a link and it automatically downloads a “.dcr” file, you need to update your shockwave player. If you click on a shockwave-indicated link and it doesn’t work, please check your shockwaveplayer before reporting it. Here are some steps to follow:

  1. Be sure you have a shockwave player installed. Here is a free one: http://get.adobe.com/shockwave/?promoid=JOPDF
  2. Be sure you have “allowed” the player to run on the page.
  3. Check for an update on your player.
  4. Be sure to restart your computer after making any changes to your player and try again.

NOTE: Firefox might be the best browser for flash player as it’s being phased out on other browsers.

If you are on a tablet, you will need a shockwave-enabled browser (Puffin and Photon are two of the most commonly used for Ipad) to run any shockwave links.