Troubleshooting Guide

Browser

Easy Peasy recommends Chrome or Firefox as the browser on your PC. Internet Explorer and Edge do not work well and are associated with the most glitches and problems.

If you are on a mobile device, you will need to download and use a Flash browser like Puffin or Dolphin.

Ad Blocker

Get rid of ads with AdBlock Plus, a free program that will block all those sidebar and pop-up ads.  This is HIGHLY recommended by Easy Peasy to avoid bothersome ads on many of the sites used.

Flash Player

TEST YOUR SYSTEM:  Flash player

Chrome browser is prompting people to block Flash player. If you have blocked Flash player, you will need to to go your Chrome menu (3 dots in the top right) > Settings > Advanced > Site Settings > Flash. Make sure the it is not set to “Block sites from running Flash.” It should look like this. Capture

With Flash unblocked, you will be able to give Flash permission to run when you come to Flash-based activities. Click on the icon in the top left (usually a circled i or a padlock). Set Flash to Allow. Here’s how that will look.Capture

If you are on a tablet or phone, you will need a Flash-enabled browser (Dolphin and Photon are two of the most commonly used for iPad) to run any Flash links. If a link is redirecting to a paid app version of a site, try changing your browser settings to “desktop mode” and attempting the link again. Some things will just need to be done on a laptop or computer to work properly.

PDF Reader

You will also need a PDF reader. If you don’t have one installed, you can get one free here (uncheck the boxes for the extra programs you’re not interested in): Adobe Reader


These free programs are used in many activities in EP. Make sure you have them installed and enabled on your computer. You will need to restart your computer after some installations.

We are working continually at replacing Flash activities with mobile-friendly ones that should work on all computers and devices. We’re working on it!

Mobile Devices

If you are on a tablet or phone, you will need a Flash-enabled browser (Dolphin and Photon are two of the most commonly used for iPad) to run any Flash links. If a link is redirecting to a paid app version of a site, try changing your browser settings to “desktop mode” and attempting the link again. Some things will just need to be done on a laptop or computer to work properly.

Links issues

If you are using a copy of the course, a PDF, or Evernote for example, please check on the site to see if there is a new link already in place.

  • Before reporting a broken link from a tablet, please try it on the computer to be sure it is the link and not a compatibility issue.
  • Try a different browser such as Firefox or Chrome if a page isn’t loading.
  • If the page loads but not the activity, check your system (above).
  • You can also try this website to see if a link is down for everyone or if it’s just you.    downforeveryoneorjustme.com
  • Sometimes when a site is down it may just be down temporarily. Some sites you can find an older cached version by typing the URL into the wayback machine found here: archive.org