Troubleshooting Guide

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TEST YOUR SYSTEM:  Flash player     Java     Adobe Reader

These three free programs are used in many activities used in the EP program. Make sure you have them installed and enabled on your computer. You will need to restart your computer after some installations. Read below for more specific issues with using Java program.

A recent Chrome and Safari update has disabled flash and you need to re-enable it in settings. This might manifest as an unplayable video/game or a downloaded .swf file that says it will harm your computer. Here are the steps to re-enable flash in Safari.

The most updated version of Chrome does not support .swf files. You will need to use Firefox or Explorer/Edge to utilize any links that end in .swf – we are replacing these links as we can.

If you are trying to access a page in Chrome and it appears blank or you can’t find what you’re supposed to be doing, try clicking the little “i” to the left of the URL and changing flash to “always allow” on the site. Then refresh the page and the flash activity should appear.

If you are on a tablet, you will need a flash-enabled browser (Puffin and Photon are two of the most commonly used for Ipad) to run any flash links. If a link is redirecting to a paid app version of a site, try changing your browser settings to “desktop mode” and attempting the link again. Some things will just need to be done on a laptop or computer to work properly.

Links issues:

If you are using a copy of the course, a pdf, or Evernote for example, please check on the site to see if there is a new link already in place.

Before reporting a broken link from a tablet, please try it on the computer to be sure it is the link and not a compatibility issue.

Try a different browser such as Firefox or Chrome if a page isn’t loading.

If the page loads but not the activity, check your system (above).

You can also try this website to see if a link is down for everyone or if it’s just you.    downforeveryoneorjustme.com

Sometimes when a site is down it may just be down temporarily. Some sites you can find an older cached version by typing the URL into the wayback machine found here: archive.org

Java:

Some links on Easy Peasy require the use of Java. Recent updates have auto-set the security settings to block out many web pages. Here are some troubleshooting steps:

1.                 Make sure you have java installed: https://www.java.com/en/download/

2.                 Be sure you have “allowed” java to run on the page.

3.                 Go into your control panel and click on programs and then java. Change the security settings to medium.

4.                 Make sure Java and Java toolkit are enabled on your browsers settings.

5.                 Be sure to restart your computer after making any changes and try the link again.